Adversary or Customer – Two Views of Student Housing Management

Not only is student housing undergoing a paradigm shift in product design, but this shift is also being reflected in management.  The old paradigm is one of “punitive” management. Punitive management acts on some (sometimes all) of the following assumptions: Students are the adversary, not the customer. Start with the upper hand with a list …

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What Every Leasing/Sales Agent Should Know

How often are your agents failing to make the deal because they don’t find out enough about the shopper or because they aren’t knowledgeable enough about the community or neighborhood?  Here’s a checklist from Apartment Resources, May 1992 for real estate sales and leasing agents and managers. About The Community Number of units Unit mix …

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